How quickly can I expect my order to be processed?
For orders placed Monday through Friday before 2 p.m. PST you can expect it to start processing same day. Any orders placed after 2 p.m. PST will be processed on the next business day.
Please note, during promotional events processing times may increase due to demand.
*For all Pre-Order items please see estimated ship date listed in the product description.
What if I need to change or cancel my order?
We process orders quickly, but we’ll always try our best to make changes before we ship your order. The best way to do so is to call us as soon as possible at 415-872-9690, Monday thru Friday 11:00 a.m-7:00 p.m. Pacific time or email us at email@example.com.
What’s the status of my order?
Once you’ve received your shipping confirmation email you can track the status of your delivery by visiting the courier’s website and entering your tracking number. Otherwise, you can reach out to us at firstname.lastname@example.org and we can provide an update.
Fit & Sizing
How do I know which size will fit me best?
Our general guide below is a good starting point to determine your size in Freda Salvador. Be sure to read each product description as there are times we advise whether to size up or down in a specific style. If an item fits a certain way or if there is anything important you should know, we will mention it there. Customer Service is available Monday thru Friday 9:00 a.m to 5:00 p.m. Pacific time. We will do whatever we can to help you find the perfect size. You can email us at email@example.com.
How much does shipping cost in the US?
We offer FREE GROUND SHIPPING on all orders! If you need your item(s) sooner, please select the expedited shipping option (for US customers only).
How fast is your shipping?
We offer FREE ground shipping on all orders. Depending on where you are located, it can take anywhere from 5-7 business days.
Do you offer expedited shipping?
Yes! You can select expedited shipping for $30 at checkout. This method takes 1-2 business days.
Do you have alternative shipping methods to ground and overnight?
We currently only offer two shipping methods through Ground and 2-day. If neither of these methods work for you, please contact firstname.lastname@example.org or 415-872-9690 to discuss alternatives.
What is your domestic return policy?
To be eligible for a return, your item must be unused and in the same condition that you received it (sale merchandise included!). It must also be in the original packaging.
We will gladly accept returns on all items (except items marked “Final Sale”) postmarked within 14 days from time of delivery. If 14 days have gone by since receipt of goods, unfortunately, we cannot offer you a refund. All returns are subject to a $9.95 restocking fee. We kindly ask that you allow 12 business days from the time we receive your package for returns to be processed.
Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered Final Sale.
For in-store purchases, we are happy to refund your item within 14 days of purchase. We accept items in new condition in its original packaging.
How do I return something from my online order (US)?
We now include a pre-paid return label with your order to make it super easy for you to send it back. Please note there will be a $9.95 restocking fee deducted from your refund total. If you don’t have yours, email us at email@example.com and we can send you another.
Once you have your label, follow the instructions below.
- Put the item you wish to return in the box.
- Stick the prepaid label on the box. A $9.95 return postage charge will be deducted from your refund (a return postage charge exemption for all exchanges).
- Fill out a reason code insert the return slip in the box.
- Get the box to the shipping carrier on your label (FEDEX or USPS).
How long does it take to process a return?
Once we receive your return, please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.
How can I do an exchange?
We are unable to process exchanges online right now. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order to secure your new size. For in-store purchases, we are happy to take it back in-store for exchange within 14 days of purchase.
Can I return something I purchased online in store?
Yes. We are able to accept online orders at the store! If you are returning your item(s) on a weekend, please note refund will be processed on the next business day.
Do you ship internationally?
Currently we are only able to ship to the United States. We have found that HopShopGo is a great workaround, shipping from the US to anywhere in the world! For any inquiries on international shipping, please reach out to firstname.lastname@example.org. We are here to help! Please note: We are not affiliated with HopShopGo or any such third-party shipping service. Orders shipped using this method or any such third-party shipping service are final sale and exempt from returns. We do not cover the cost of return shipping internationally.
What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned or exchanged.
What happens if I purchase a gift for someone that is “Final Sale”?
Items purchased as a gift are still applicable to our ‘Final Sale’ policy and can’t be returned.
Can I return Final Sale items?
All items marked final sale cannot be returned. If you send a “Final Sale” item back to us for a return we will not process a return. We can donate it for you, or you can request to have it shipped back at your expense.
Something I ordered is now on sale. Will you match the new price?
We offer price adjustments on items purchased online at full price within 7 business days of the item being placed on sale. All approved price adjustments will be credited to the same card used to make the original purchase. Please note it can take 5-10 business days for your bank to process your refund. We are unable to offer a price adjustment on items originally purchased on sale, on any special promotion that temporarily reduces the price, or if the item is no longer in stock.
Something I purchased on sale is further reduced. Will you match the new price?
Unfortunately, if an item is purchased at a sale price and then further reduced, we cannot offer a price adjustment. Consider yourself lucky for securing your size, we tend to sell out quickly!
How do I care for my Fredas?
Each item is unique and may require different care. Please visit our Care Instructions page here for more info.